How Do I Request Services?

Step 1

The student must contact the Coordinator of Accessibility Services (accessibility@steu.edu) to inquire about services. All requests for accessibility services are processed through the Clockwork platform. Students who have received their student I.D number may start an application by clicking on this link 

Click Here for Student Clockwork Link

If you have trouble logging into Microsoft when prompted using your SEU sign in credentials, please put in a ticket with IT on the SEU website. Alternatively you may call the IT Helpdesk at 973-290-4015.

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Step 2

On the Clockwork student portal homepage click on ‘Online Intake’ and complete the form, and upload your documentation. The student must provide the Accessibility Coordinator with appropriate, disability specific, documentation in support of the student's requested accommodations. Below is a listing of general disability categories as well as the type of documentation which is required for each.

• Learning Disabilities (see Guidelines for Learning Disability)
• Physical Disabilities (see Guidelines for Physical Disability)
• Psychological/Psychiatric Disabilities (see Guidelines for Psychological/Psychiatric Disorders)
• On-Campus Housing Requests  (see Residence Hall Medical Accommodations)

1. To submit a special housing request due to a disability students must FIRST follow step 1 and fill out an intake form on Clockwork and set an appointment on Clockwork to meet with the Accessibility Coordinator.
2. A student must go to Clockwork and Click on Online forms and select “Accessibility Housing Request.’  
3.   Your provider will need to fill out this form Accessibility Housing Request Physician Form  Next, upload it by logging onto Clockwork and clicking on ‘Student Files.’ 
4. You will be contacted by the Accessibility Coordinator to discuss your needs and your request will go into a queue to be discussed at the next Housing Meeting. 
5. For ESA’s see Steps to an Emotional Support Animal Form

The Coordinator will work with the student in determining what type of documentation is required.  You may still complete an intake form if you need help acquiring your documentation or are waiting for copies, however a final decision cannot be made without supporting documentation. 

Any student that needs assistance with obtaining their documentation should email Accessibility Services or check the box on the Clockwork intake form indicating that you need help. 

 

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Step 3

After you submit the intake form you will be prompted to make an appointment with Accessibility Services to discuss your needs. On the Clockwork homepage click on ‘Schedule an appointment.’ and book your appointment. Be sure to indicate if you would like an in person appointment, a phone call or a Zoom meeting, so that a link can be sent to you. 

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Step 4

At the Intake meeting if it has been determined that the student qualifies for services the student and the Accessibility Services Coordinator will discuss what services are available to the student and an Accommodation Plan will be created. The student will be emailed and instructed to log into Clockwork and to click on Send/View Plan. Once the student views and approves their accommodations, the letter will appear in their professors’ Clockwork portal and the professors will be able to view and acknowledge the student’s plan in Clockwork. 

Renewing Accommodation Plans

Returning students that wish to renew their plans can Click Here For Student Clockwork Link and click on ‘Send/View Accommodations’ to renew their plan. The student can also click on  ‘Send/View Accommodations’ to request an amendment to accommodations specific to their courses if deemed necessary.In some cases additional supporting documentation may need to be uploaded to Clockwork, if the Accessibility Coordinator determines that additional information is needed to support their request for additional or different accommodations. Once the student views and approves their accommodations it will appear in their professors’ Clockwork portal and they will be able to view and acknowledge their plan in Clockwork.

We strive to process and fulfill your request for accommodations in a timely manner. Please allow 72 business hours for a response to your request and a total of 10 business days to process and fulfill your request for accommodations. Requests will be processed in the order that they are received.
Students' accommodation plans do not automatically renew each semester. 

Students must email Accessibility at least 5 business days before every semester begins if they wish to renew their plan. Late requests may result in a delay to the student receiving services. 

Any requests for alternative texts, assistive technology and other such services must be made at least 20 business days prior to the start of each upcoming semester to ensure the timely delivery of services.